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Store Policy
Last Updated: December 18, 2023
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Welcome to All About Birds! We are delighted to serve the avian community and provide the best products and services for your feathered friends. To ensure a positive shopping experience for both our customers and their beloved parrots, please take a moment to review our store policies.
Customer Care
Our knowledgeable and friendly staff is here to assist you with any questions or concerns. Please don't hesitate to ask for assistance.
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You can contact us via phone, email, or visit our physical store during our business hours.
Product Quality
We take pride in offering high-quality parrot supplies. All products are sourced from reputable manufacturers to ensure the health and safety of your parrot.
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If you are not satisfied with a product, please contact us within 14 days of purchase for a refund or exchange, subject to our return policy.
Shipping and Delivery
We offer both in-store pickup and shipping options. Shipping costs may apply, and store pickup times may vary.
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Shipping costs and estimated delivery times will be provided during the checkout process.
Returns and Exchanges
We accept returns and exchanges within 14 days of the purchase date.
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Returned items must be in their original condition and packaging.
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For returns, you will be refunded the purchase price, minus any shipping fees. All return shipping is the responsibility of the customer and returns may be required to receive a refund of products.
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Exchanges will be processed promptly, subject to product availability.
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We are dedicated to ensuring your satisfaction with our products, and we encourage you to reach out to us if there is anything we can assist you with. We will do our best to help you in any way we can.
Privacy & Safety
Your privacy and personal information are important to us. We maintain strict confidentiality and use secure payment methods for online transactions (Paypal).
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We will not share or sell your personal information to third parties.
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For our full privacy policy, click here.
Feedback and Suggestions
We value your feedback and suggestions. Feel free to share your thoughts and ideas to help us improve our services by using the form on this page.
Store Hours
Tuesday - Friday: 11am - 5pm
Saturday: 11am - 5pm
Sunday: 12pm - 5pm
Contact Information
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Cash (in-store purchases only)
We appreciate your business and look forward to serving you and your flock.